SHIPPING POLICY

Last updated: July 25, 2026

SAL & MAR is operated by KENNETH SNYDER LLC.

FREE WORLDWIDE STANDARD SHIPPING

We provide free standard shipping to every destination that is available and serviceable at checkout.

“Worldwide shipping” means shipping to the countries, regions, and addresses supported by our shipping partners and enabled in our checkout. If no shipping option appears for an address at checkout, we are currently unable to ship to that destination.

Optional expedited or premium shipping services, where offered, may have an additional charge displayed before the order is submitted. Free worldwide shipping applies to standard shipping.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment is successfully authorized and the order information is verified.

Business days do not include Saturdays, Sundays, or public holidays. Orders placed during weekends, holidays, product launches, or periods of unusually high demand may begin processing on the next business day.

Processing time is the time required to prepare an order for shipment. It is separate from the carrier’s delivery time.

If we become unable to ship your order within the timeframe we stated, we will contact you using the email address associated with your order. We may provide a revised shipping estimate and give you the opportunity to accept the delay or cancel the unshipped order for a full refund.

DELIVERY TIMES

Delivery times vary depending on the destination, carrier, customs processing, weather, local delivery conditions, and other circumstances outside our control.

Any delivery timeframe displayed on our website, at checkout, in an order confirmation, or by a shipping carrier is an estimate and is not a guaranteed delivery date.

SAL & MAR is not responsible for delays caused by:

• Shipping carriers or local postal services
• Customs inspections or clearance
• Weather or natural events
• Transportation disruptions
• Incorrect or incomplete delivery information
• Failed delivery attempts
• Government restrictions or other events outside our reasonable control

TRACKING

When tracking is available, tracking information will be sent to the email address associated with the order after the shipment is prepared and handed to the carrier.

Tracking information may take time to become active after the shipping confirmation is sent.

CUSTOMS, DUTIES, AND IMPORT TAXES

Free shipping does not include customs duties, import taxes, brokerage fees, handling fees, or similar government or carrier charges.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or local authorities.

These charges are not controlled by SAL & MAR and are not included in the product price. We cannot predict their amount.

A refusal to pay customs or import charges does not automatically cancel an order. If a shipment is refused, abandoned, or returned because charges were not paid, any refund will be handled after the package has been returned to us and may be subject to applicable non-refundable charges imposed on the shipment, except where prohibited by law.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please contact info@salandmar.com immediately if you notice an error in your address. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

SAL & MAR is not responsible for a package delivered to an address entered incorrectly by the customer. If a package is returned to us, we will contact you to discuss reshipment or a refund, as appropriate.

LOST, DAMAGED, OR MISSING SHIPMENTS

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, building staff, and the local carrier before contacting us.

If a shipment appears lost, arrives damaged, or contains missing items, contact info@salandmar.com as soon as possible with your order number and relevant photographs or documentation.

We will work with you and the carrier to investigate the issue and provide an appropriate resolution.

SEPARATE SHIPMENTS

Items from the same order may occasionally be sent in separate packages. When available, separate tracking information will be provided for each shipment.

CONTACT

Questions about shipping can be sent to:

info@salandmar.com

SAL & MAR / KENNETH SNYDER LLC
2307 Kolby Way
Houston, Texas 77073
United States